Graves Brothers Home Improvement
π 3200 Court St, Syracuse, NY 13206, USA
π +1 315-508-7663
- Overall, customer experiences with Graves Bros are mixed. Some projects were completed smoothly with high-quality workmanship, while others involved significant communication issues and incomplete work.
- Strengths and positive patterns:
- High-quality workmanship on siding, roofing, windows, gutters, and doors.
- Timely starts and, in many cases, fast completion; friendly, professional crews; clean work sites.
- Good value in some instances, with promotional pricing or discounts helping overall cost.
- Some clients received proactive communication, progress updates, and post-work photos; several crews were praised for reliability and thorough cleanup.
- Areas of concern or inconsistency:
- Communication problems after contracts were signed, including unanswered calls and texts.
- Wrong products ordered and at least one instance of a delayed custom item (e.g., a sliding door) that required extra work and painting to match.
- Projects not fully completed by Graves Bros in some cases; in one account, interior and exterior finishing had to be completed by the homeowner.
- Occasional cleanup issues (e.g., nails or staples left behind).
- Practical notes for potential customers:
- Confirm exact materials/specifications before work begins and get a detailed written scope and timeline.
- Establish a clear communication plan and regular updates; request progress photos if on-site presence is limited.
- Clarify responsibility for any interior finishing and post-work cleanup; discuss warranties or guarantees.
- Be aware that while many customers would recommend Graves Bros, experiences can vary by project and crew.
- Bottom line: Graves Bros can deliver solid, professional exterior work and strong value, but potential customers should carefully manage expectations regarding communication, order accuracy, and project completion milestones.
Common Materials
Siding (general) and plywood (mentioned in one note); no specific siding material specified.
Quality Rating
Excellent
Response Time
Within a couple of weeks
Common Complaints
Poor communication and delays; wrong products ordered; project not completed; cleanup issues mentioned in one review
Warranties Offered
Not mentioned
Customer Service Rating
Good
Pricing Feedback
Positive; discounts offered for mistakes and promotions; good value for money
Maintenance Tips
None mentioned