Graves Brothers Home Improvement
3200 Court St, Syracuse, NY 13206, USA
Overall, customers report a consistently professional and positive experience across roofing, siding, and related work. Key practical details frequently noted include:
- Points of contact and communication: Emir serves as the primary contact for initial consultations, quotes, and ongoing questions; customers describe him as thorough and helpful. Mike oversees projects, communicates clearly about pricing and scheduling, and often resolves issues promptly.
- Timeliness and efficiency: Many jobs are completed quickly, with crews finishing roofing or related work in one day and larger projects (e.g., new roofs with additional tasks) completed within a couple of days. Crews are described as efficient and focused, while maintaining property respect.
- Quality and materials: Work is portrayed as high quality, with references to top-tier materials (e.g., Owens Corning shingles) and careful installation practices. When issues are discovered (such as damaged siding or shingles), they are addressed promptly, sometimes with a quick replacement or additional ordering of materials.
- Property protection and cleanup: A standout practical detail is thorough cleanup and protection of the work site, with many reviews noting immaculate or near-original conditions after completion.
- Range of services and outcomes: Services include roof replacement, siding repair/replacement, soffit work, and gutters. Several projects on historic homes or large, steep roofs are highlighted, with positive outcomes and careful handling of unique challenges.
- Pricing and affordability: Pricing is described as fair and honest, with some customers noting flexibility or accommodations for budgeting constraints; a few instances mention assistance with financing or discounts.
- Customer care and satisfaction: Across reviews, customers emphasize courteous crews, respectful behavior toward property and privacy, and high levels of customer service. Several reviews mention neighbors complimenting the finished work and a willingness to revisit issues or adjust details mid-project.
- Recommendations: Many customers explicitly state they would hire again and recommend the company to others, citing both the quality of workmanship and the overall service experience.
Excellent
Typically same day to within one day of inquiry.
Occasional siding damage noted during a roof project, which was repaired a few days later.
None mentioned
Excellent
Pricing was described as honest and fair, with flexibility to fit budget and good value for money.
3200 Court St, Syracuse, NY 13206, USA
106 Arterial Rd, Syracuse, NY 13206, USA
3479 Stiles Rd, Syracuse, NY 13209, USA