Graves Brothers Home Improvement

- Project scope: replacement of windows, gutters, and siding on the house.

- Pre-work communication and scheduling: described as poor, with delays before work began.

- On-site staffing and supervision: 10 installers described as non-English speaking; limited oversight from a foreman who was seldom present and reportedly did not know the plan.

- Communication during the project: the customer had to take multiple days off to monitor work; concerns and issues were not effectively addressed; weeks with no-show or no-response to calls about unfinished items.

- Quality and damages: numerous mistakes found; a worker was photographed standing on a railing, causing damage; other property damages outside the project scope occurred without acknowledgment or remedy.

- Work quality and completion: several items were left unfinished or improperly installed (examples given include 4 missing windows, half a wall not sided, and incorrect gable vents); attempts to fix were described as slapdash.

- Payment demands and collection threats: after work resumed, the company reportedly pressured for payment and threatened collections.

- Inspector and third-party assessments: a town inspector flagged improperly installed windows, polar wrap, and some siding work; a separate contractor described the overall job as shameful; Graves Bros allegedly refused to return to fix issues.

- Outcome: the customer eventually hired another contractor to address the problems; stated they would not hire Graves Bros again and advised others to avoid the company.

- Additional notes in the text: there are mentions of a separate “bait and switch” roofing scenario and also other positive testimonials about staff (e.g., individuals named Tyler, James, and Royce) and their professionalism, information provision, or sales approach; these appear to be separate experiences or from different providers.