J.T. Burke & Sons
π 1041 New Britain Ave, West Hartford, CT 06110, USA
π +1 860-289-9381
Customer experiences with J.T. Burke & Sons are generally positive and focus on practical, service-oriented details for homeowners. Projects commonly include siding replacement (often vinyl over rotted wood), roof replacement, gutters, soffits, skylights, and window upgrades. Customers report strong communication from initial contact through project completion, with foremen (such as Art, Shawn, and John) guiding crews, presenting design options visually, and coordinating skilled teams (Sam, Cody, Manny, Orlando, etc.). Crews are described as respectful of property, thorough with cleanup, and capable of completing work efficientlyβoften within one to two weeks for multi-item renovations. Management is noted for ongoing check-ins and post-install support to address any follow-up concerns. The company is portrayed as family-owned with a focus on customer satisfaction and long-term service; several testimonials mention willingness to return for issues that arise after installation.
There is at least one cautionary note about pricing: a quote contained a time-limited discount claim and did not allow a full 24-hour period to consider the offer, with the stated undiscounted price being higher. This suggests that prospective buyers should request detailed written quotes and clear terms for any discounts.
Overall, customers frequently recommend J.T. Burke & Sons for exterior home improvements based on workmanship, communication, and after-sales responsiveness.
Common Materials
Vinyl siding
Quality Rating
Excellent
Response Time
Very quick (often immediate, same-day response)
Common Complaints
Pricing/quoting process and discount claims; concerns about value for smaller jobs.
Warranties Offered
Not mentioned
Customer Service Rating
Excellent
Pricing Feedback
Mixed; some reviews cite transparent pricing and good value, while others criticize the discount quote and pricing for smaller jobs.
Maintenance Tips
No maintenance tips mentioned.