Bartlett Brainard Products Co.

Bartlett Brainard Products is a family‑owned West Hartford remodeling company that handles interior and exterior projects, including decks, roofing, siding, gutters, windows, and doors. Many reviews note thorough initial design input, measurements, and material selection, with some customers also receiving help coordinating with their insurance.

A common theme is high-quality workmanship and craftsmanship. Projects frequently praised include decks built with Wolf composite decking and aluminum railing, exterior siding replacements (including vinyl as a low‑maintenance option), trim and carpentry work, and windows that operate more smoothly after installation. Several customers highlight neat, organized crews who protect yards, perform thorough cleanups, and leave interiors and exteriors tidy.

Customer experience and communication are repeatedly described as courteous and professional. Primary contacts commonly cited are Cathy, Josh, and Karen, who many reviewers say are responsive and straightforward. Many clients report smooth, largely seamless processes from estimate to completion, and some projects are completed quickly (even in a single day for door replacement). Several reviews note coordination with insurance and attention to project logistics, with inspectors or installers cited as diligent and reliable.

Two notable negative experiences appear. One reviewer described a door repair visit as sales-driven, with poor follow‑up and no need for a custom door, implying overemphasis on selling. Another reviewer encountered a policy friction around installing a standalone window not purchased through Bartlett, feeling the company deprioritized a non‑vendor window project despite willingness to pay a premium; they perceived inconsistent communication and were deterred from future work.

Overall, customers frequently express high satisfaction and a willingness to recommend Bartlett Brainard for future projects, citing quality results, attentive service, and reliable project execution, while a couple of reviews point to policy and sales communication issues.