
J.T. Burke & Sons
1041 New Britain Ave, West Hartford, CT 06110, USA
Overview:
- The experiences are mixed but often positive, with strong emphasis on expertise and quality work, tempered by occasional communication and follow-up concerns.
Positive practical details:
- Dave Radomski is frequently praised for accurate problem diagnosis, tailored recommendations for older homes, and solutions that address root causes (e.g., gutter/sagging porch issues, avoidance of unnecessary ridge vents).
- Work quality is highlighted: on-site supervision by Dave and his son, reliable crews, neat clean-up, and roofs/gutters that perform well after completion.
- Specific outcomes noted include leak prevention, durable fixes for prior issues, and successful color matching with distributors.
- Several customers report timely completion (one-day roof jobs) and keeping to budget with fair or reasonable pricing.
- Several testimonials mention responsive communication during the job and clear updates.
Negative or mixed aspects:
- Scheduling can be slow or challenging to align with, and in some cases, follow-through on later issues has been poor.
- A few customers report significant communication gaps, unreturned calls, or promises not kept, with one describing arrogance and another noting long delays before service follow-up.
- At least one account mentions initial flashing concerns and later a separate issue (shingle loss) with little effective resolution after many months.
Takeaways for potential customers:
- The company is viewed as highly capable for roofing, gutters, and repairs on older homes, with strong problem-solving, practical fixes, and good workmanship.
- Expect variability in responsiveness after projects; confirm communication expectations, follow-up procedures, and warranty/repair guarantees before committing.
- For complex issues tied to home structure (porch sag, foundation-related drainage concerns), their approach may offer durable, long-term solutions.
No siding materials discussed; reviews focus on roofing, gutters, flashing and shingles rather than siding.
Excellent
Mixed: some work completed promptly (same-day/next-day), but several reviews note delays in scheduling and poor follow-up.
Poor or inconsistent communication / unresponsive after service,Delays in scheduling and follow-up,Flashing quality issues on roofing projects,Some claims of unfulfilled promises or difficult communication
Not mentioned
Good
Generally positive; reviewers describe pricing as fair and value for money.
Not mentioned
1041 New Britain Ave, West Hartford, CT 06110, USA
75 Talcott Rd, West Hartford, CT 06110, USA
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