Action Windows & Siding

Action Windows & Siding of West Hartford is described in multiple reviews as providing high-quality Okna windows and solid installation, with competitive pricing and helpful support through the purchase and rebate processes. Customers frequently cite:

- Product and installation: Okna windows (including triple-pane options) praised for quality, design, and workmanship. Installations are described as thorough and delivered in a timely manner, with crews that clean up after work in many cases and respond to requests for adjustments.
- Sales and pricing: The sales process is portrayed as straightforward and honest, with several reviewers noting low or competitive pricing compared with other quotes. The company is also credited with guiding customers through energy rebate paperwork.
- Service and communication: Positive notes about responsiveness from management and installers, as well as a willingness to assist with product selection and to address questions during and after installation.

Reported drawbacks and concerns include:

- Cleanup and site etiquette: Some accounts report debris left on floors, metal fragments, and inadequate cleanup, with particular concern for homes with young children. Roof debris was not blown away after a prior project, and play areas were disturbed.
- Customer-employee interactions: A subset of reviews describe difficult or rude interactions with installers or office staff, and frustration when complaints or negative feedback were not handled to the reviewer’s satisfaction.
- Consistency across projects: While early experiences were highly favorable, a later 2025 project with 19 windows received mixed feedback—great installation quality but ongoing concerns about cleanup, attention to detail, and door behavior (doors left open repeatedly).

Overall, potential customers may expect strong product quality and installation, transparent pricing, and rebate support, but should discuss cleanup expectations and communication protocols to avoid the issues noted in some experiences.