
J.T. Burke & Sons
1041 New Britain Ave, West Hartford, CT 06110, USA
Overall, customers report positive experiences with Peter L Brown Company for siding, windows, gutters, and related exterior work. Common themes and practical details include:
- Services and scope: vinyl siding installation/repair, window replacement (including basement, bow, and storm doors), gutters and gutter guards, shutters, and garage door frames; projects for single- to multi-story homes.
- Customer experience: professional, transparent communication; friendly, knowledgeable staff; owner involvement in multiple projects; clear guidance on design options; no high-pressure sales reported.
- Estimation and pricing: upfront, fair pricing with written estimates; quotes often compared favorably to competitors; flexibility to adjust scope as needed (e.g., rot repairs) with cost updates explained.
- Scheduling and timelines: occasional delays due to weather; typical project timelines range from a few weeks to about 5–6 weeks, though some smaller or quicker tasks may finish sooner (e.g., ~1 week for certain windows or tasks).
- Quality and workmanship: high-quality craftsmanship reported across siding, windows, and doors; crews described as fast, clean, and professional; owner or supervisors sometimes visit to ensure satisfaction; strong post-project cleanup.
- Warranty and aftercare: customers view the company as a reliable point of contact for future warranty issues; staff attentive to follow-up needs.
- Noted issues: one review cited overflow when using their gutter protection product; another instance mentioned a pricing/rotation issue related to rot repairs requiring cost adjustments.
- Personnel mentioned: Scott Wilson (sales/estimation), Pete and Justin (installers), Ted Brown (supervisor in at least one job), with the owner visiting sites on multiple occasions.
Vinyl siding
Excellent
Not explicitly quantified; reviews indicate prompt communication and timely scheduling.
Gutter protection can overflow at the bottom of roof valleys; scheduling delays or longer wait times were mentioned in some cases.
Warranty service/guarantees available; they serve as the contact point for warranty issues.
Excellent
Generally fair and competitive; transparent quotes and good value for money.
No maintenance tips were mentioned in the reviews.
1041 New Britain Ave, West Hartford, CT 06110, USA
75 Talcott Rd, West Hartford, CT 06110, USA
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