Comfort Windows & Doors

Customer experiences with Comfort Windows (including siding repair) are mixed. Positive reports highlight high-quality window and door products, professional installers, responsive project leadership, clean job sites, and good outcomes on certain projects. Negative reports focus on siding problems after installation, miscommunication about who would perform work, scheduling difficulties, and instances of perceived overreach (such as unauthorized scope changes). Several customers described damaged roofing or drywall during work, repeated visits for repairs, and emotional stress related to project management and delays. Some reviewers would not recommend the company, while others express strong satisfaction with specific teams or staff (e.g., Kevin, Steve, Jeremy, Pat) and with particular projects. Pricing notes vary, with some projects cited around $20k–$30k and comments about value and promises made versus delivered.

Common practical themes for potential customers:
- Siding performance concerns: siding coming loose or needing multiple repairs; occasional mention of damage to roofing or caulking issues; some reports of additional work like gables added without consent.
- Subcontracting and scheduling: early claims about not subcontracting followed by use of third-party crews; weekend work unexpectedly occurring; inconsistent scheduling and communication; need to advocate for timely updates.
- Staff and communication: positive notes about responsive, professional staff on some projects; negative remarks about management and office communication from other experiences.
- Windows/doors quality: multiple positive experiences with window and door installations, including energy benefits and aesthetic results; praised installers and project leaders on those jobs.
- Price and value: varied experiences regarding cost; some customers satisfied with the investment, others feeling they did not receive promised value.
- Recommendations and due diligence: potential customers should seek clear, written scope and contracts, confirm who will perform the work, obtain a detailed schedule, request references, and verify warranties and permit/inspection responsibilities.