JK General Contracting

- Overall, the experiences depicted are largely positive, with repeated praise for communication, transparency, and attention to detail across a range of projects.

- Communication and responsiveness: Jim Keller and his team are frequently described as communicative, responsive, and easy to work with. Clients noted regular updates, prompt answers to questions, and proactive coordination, including dealings with insurance companies on the client’s behalf.

- Project management and reliability: Projects are often described as well managed, with crews that start on time and maintain organization on site. A few reviews mention scheduling can be complex or slower during peak periods or with especially involved renovations, but many customers praised careful planning and daily progress readiness (e.g., PM oversight and staging by crews).

- Quality of workmanship: The workmanship is consistently highlighted as high quality, with multiple references to improved functionality and appearance in kitchens, bathrooms, basements, attics/master suites, and exterior work like siding and decks. Several reviews specifically commend tile work, finishes, and attention to the customer’s vision.

- Professionalism and respect for the home: Crews are described as professional, neat, courteous, and respectful, keeping work areas clean and treating the home with care.

- Pricing and transparency: Many reviews note upfront, transparent pricing and fair charges. Some mention add-on costs are addressed openly, particularly in older or challenging properties, and that Jim works to keep costs reasonable within the budget.

- Insurance and problem-solving: Clients report effective handling of insurance claims and, in some cases, securing higher payout or smoother claim processes, with Jim personally involved in negotiations.

- Customer experience and post-project support: Several reviews emphasize that the team goes above and beyond to ensure satisfaction, including addressing issues that arise and providing ongoing support after work is completed.

- Notable caveat: There is at least one review expressing strong dissatisfaction, citing unprofessionalism and an incomplete job, indicating that experiences can vary.

- Range of projects: The contractors are associated with a broad scope of work, including kitchen remodels, bathroom renovations, basement finishing, attic conversions, siding/residing, re-facing commercial spaces, roofing, and deck installations, often with positive outcomes.