Veteran Roofing & Exteriors
π 1801 Breton Rd SE Suite E, Grand Rapids, MI 49506, USA
π +1 616-898-2406
- Overall, experiences with Veteran Roofing and Exteriors are described as professional and customer-focused, with many customers noting clear communication, personal attention to needs, and a strong emphasis on their stated values of honor, integrity, and respect. Work often covered roofing, siding, windows (examples include an 8β slider, bay window, and multiple windows), and gutters, with thorough cleanup.
- Practical positives cited: on-time performance, efficient crews (often completing work in 1β2 days), high-quality finish (including trim work), proactive problem-solving, and responsive service (extra site visits to address concerns, insurance coordination, and detailed explanations of issues and solutions).
- Notable staff frequently mentioned in a favorable light include Brandon, Kris, Brian, David Dutter, Anthony, and the team; customers also highlighted strong project management and customer service.
- Mixed experiences and potential risks: at least one customer reported a significant deficiency in roof inspection and communication by a specific contact (Kyle), delays, lost samples, and ultimately switching to a different contractor; another review noted issues with dumpster logistics (GFL) affecting access and timing; there was also a billing discrepancy that was promptly resolved by the owner in one case. Some customers perceived aggressive or inappropriate messaging from a staff member in response to reviews.
- Overall recommendation tendency: many customers say they would recommend or hire them again for roofing or exterior projects, while a minority advise potential clients to review the scope of inspection, billing, and logistical arrangements (especially dumpster placement) carefully and ensure clear, written agreements.
Common Materials
Not specified in the reviews
Quality Rating
Excellent
Response Time
Very fast; many reviews mention on-time service and quick completion (often within 1β2 days)
Common Complaints
Poor communication and follow-through; billing discrepancies; dumpster arrangement issues with a third-party company
Warranties Offered
Not mentioned
Customer Service Rating
Excellent
Pricing Feedback
Generally fair and competitive; some billing issues were noted but resolved
Maintenance Tips
Not mentioned