Veteran Roofing & Exteriors
1801 Breton Rd SE Suite E, Grand Rapids, MI 49506, USA
Customer feedback for Weatherhead & Sons covers roofing, siding, windows, and related exterior work, with a mix of positive experiences and several notable complaints. Overall, many customers praise the company’s expertise, especially on complex or historic homes, noting high-quality workmanship, thorough assessments, durable results, and effective problem-solving. The owner’s direct involvement, professional crews, courteous service, responsive communication, fair-ish quotes, and strong finishing work are frequently highlighted. Several reviews also emphasize efficient execution (sometimes completing roof work in a single day), good cleanup, and a sense of trust and reliability from a family-owned business.
At the same time, several customers report issues with scheduling and communication, including unannounced site visits, inconsistent updates, and delays or unclear timelines. Some cite safety or access problems during work, disruptive hours, and inadequate site management. Billing and payment experiences are mixed, with at least one complaint alleging difficulties with down payments and alleged fraud, while others note reasonable pricing. Practical advice for potential customers includes obtaining written estimates and timelines, confirming who will be on site and standard work hours, clarifying access and safety plans, and checking references to balance the strong craftsmanship with the organization and communication aspects of the experience.
Composite materials (decking)
Excellent
Typically fast response and scheduling (quotes within 24 hours); generally prompt, though some projects note longer scheduling windows or delays.
Poor communication and scheduling inconsistencies (unannounced visits, unclear timelines),Disruptive work practices (noise, blocking access, safety concerns),Inconsistent responsiveness or follow-up (down payment issues, delays in communication)
No warranties mentioned in the reviews.
Excellent
Generally good value for money; some note pricing is reasonable while others mention they are not the cheapest.
No maintenance tips were mentioned.
1801 Breton Rd SE Suite E, Grand Rapids, MI 49506, USA
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