Veteran Roofing & Exteriors

(4.9)
126 reviews
+1 616-898-2406

Veteran Roofing & Exteriors Reviews

- Overall, experiences with Veteran Roofing and Exteriors are described as professional and customer-focused, with many customers noting clear communication, personal attention to needs, and a strong emphasis on their stated values of honor, integrity, and respect. Work often covered roofing, siding, windows (examples include an 8’ slider, bay window, and multiple windows), and gutters, with thorough cleanup.

- Practical positives cited: on-time performance, efficient crews (often completing work in 1–2 days), high-quality finish (including trim work), proactive problem-solving, and responsive service (extra site visits to address concerns, insurance coordination, and detailed explanations of issues and solutions).

- Notable staff frequently mentioned in a favorable light include Brandon, Kris, Brian, David Dutter, Anthony, and the team; customers also highlighted strong project management and customer service.

- Mixed experiences and potential risks: at least one customer reported a significant deficiency in roof inspection and communication by a specific contact (Kyle), delays, lost samples, and ultimately switching to a different contractor; another review noted issues with dumpster logistics (GFL) affecting access and timing; there was also a billing discrepancy that was promptly resolved by the owner in one case. Some customers perceived aggressive or inappropriate messaging from a staff member in response to reviews.

- Overall recommendation tendency: many customers say they would recommend or hire them again for roofing or exterior projects, while a minority advise potential clients to review the scope of inspection, billing, and logistical arrangements (especially dumpster placement) carefully and ensure clear, written agreements.

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Additional Information

🏗️ Common Materials

Not specified in the reviews

Quality Rating

Excellent

⏱️ Response Time

Very fast; many reviews mention on-time service and quick completion (often within 1–2 days)

📝 Common Complaints

Poor communication and follow-through; billing discrepancies; dumpster arrangement issues with a third-party company

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Generally fair and competitive; some billing issues were noted but resolved

🔧 Maintenance Tips

Not mentioned

Location

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