Veteran Roofing & Exteriors
1801 Breton Rd SE Suite E, Grand Rapids, MI 49506, USA
The experiences with J&S Siding are mixed, with both highly positive and strongly negative reports.
Positive experiences highlight:
- Smooth planning and execution for large projects (examples mention planning with Kirk and a 5000 SF custom build completed on time and within budget).
- Skilled crews and attention to detail (mentions of cedar-column wraps, meticulous workmanship, and a 3-man crew on a pole barn who arrived on time and cleaned up well).
- Fast, efficient install and good value (vinyl siding installed in one day; competitive or fair pricing; several reviewers praising professionalism and customer service).
- Favorable endorsements from manufacturers or industry observers (Quality Edge recommending them; some reviews say the company is highly professional and easy to work with).
Negative experiences highlight:
- Inconsistency and reliability concerns (one reviewer described the follow-up project as confirming lack of reliability; other accounts of poor follow-through after initial contact).
- Communication and responsiveness issues (callbacks and text messages not returned; long gaps in contact after payment).
- On-site issues and missteps (nails left in yard, dryer vent coverage, improper or mislabeled chimney cap leading to additional charges, a kick-out not done correctly, and parts discarded that were needed for security cameras).
- Material and scope problems (supplier ordering the wrong material; questions about what was included or required for certain components; one reviewer felt they were upsold to a more expensive chimney cap).
- Some projects required rework or additional visits to correct problems (replacing siding, correcting code-related details).
Notes and patterns for potential customers:
- The company has delivered high-quality workmanship on certain projects and received praise for planning, craftsmanship, and timeliness in some cases.
- Other projects report significant post-sale problems, communication gaps, and completion issues requiring follow-up work or additional costs.
- Some references came from manufacturers or highly positive client experiences, while at least one reviewer advised strongly against using them based on extensive issues.
Practical considerations for potential customers:
- Seek a clear, written scope of work, timeline, and cost up front; request a single point of contact for updates.
- Confirm who will lead the project and who will supervise on-site; specify expectations for communication and callback times.
- Verify material orders and compatibility (and who bears responsibility for any mis-orders or substitutions); discuss how changes are handled and billed.
- Clarify site cleanup expectations (nails, debris, and lost parts) and how warranties are applied to workmanship and materials.
- Ask for references from similar project types and confirm prior experience with any unique install requirements (e.g., large-scale commercial or pole barn projects).
Vinyl siding,Steel siding,Cedar siding,LP SmartSide (engineered wood) siding,Vesta (brand material)
Excellent
Generally quick to respond initially; crews were on time, but there were complaints about callbacks after initial contact.
Poor communication and lack of follow-up (unreturned calls/texts), cleanup issues (debris/nails left in yard), installation problems (kick-out not done properly, misordered/incorrect materials), and occasional price concerns or extra charges (e.g., proposed $300 for a proper chimney cap).
Not mentioned
Good
Pricing described as fair and competitive overall, with some reviewers noting additional costs or add-ons were charged.
None mentioned
1801 Breton Rd SE Suite E, Grand Rapids, MI 49506, USA
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