Veteran Roofing & Exteriors
1801 Breton Rd SE Suite E, Grand Rapids, MI 49506, USA
Review patterns show a generally positive experience across roofing, windows, porches, and gutters. Customers repeatedly describe Brent as personable, straightforward, and knowledgeable, able to explain needs clearly and present options without high-pressure sales. Other named staff, including Josh, Emilio, and Frank, are praised for honesty, transparency, and helpfulness, such as sharing photos and measurements, assisting with insurance claims for storm damage, and following through from estimate to installation. Practical strengths cited include data-backed estimates, transparent pricing, fair or reasonable pricing, fast installations, and thorough cleanup, with several projects completed in a day and crews accommodating scheduling. Communications are described as strong from start to finish, and many reviews note respectful treatment of property and proactive problem-solving. A minority of feedback mentions a past, standalone incident from several years ago related to gutter work, with a proposed $250 charge for nail removal and questions about cleanup; the reviewer advised verifying scope and follow-up work. Overall, potential customers can expect responsive staff, clear information, and reasonably paced projects, with emphasis on clarity and value.
Not specified
Excellent
Typically same-day or within 1 day; fast response and scheduling
Post-work cleanup issues and unexpected charges in some cases (e.g., $250 to remove nails; nails left in yard; insufficient follow-up on cleanup).
Not mentioned
Excellent
Generally fair and reasonable pricing with good value; some mentions of cheaper estimates elsewhere and occasional concerns about additional charges.
No maintenance tips mentioned
1801 Breton Rd SE Suite E, Grand Rapids, MI 49506, USA
2106 Plainfield Ave NE, Grand Rapids, MI 49505, USA
280 Ann St NW Ste. 218, Grand Rapids, MI 49504, USA