Montell Construction

- Overall impression: Experiences with Montell Construction range from highly positive to mixed. Several customers praise professionalism, craftsmanship, and clear communication, especially on deck, porch, and patio projects. A minority report issues with the sales process, scheduling, or long-term durability.

- Typical projects and outcomes: Decks (front and back), porches, stairs, patios, and a slider door installation were commonly completed with positive workmanship and attention to detail. Some projects used composite materials to avoid staining. Permitting and HOA coordination were described as smooth in several cases.

- Timelines and scheduling: Many jobs were completed on or ahead of initial estimates, but there are accounts of delays (weeks rather than days) and early starts that surprised homeowners. One instance involved two separate 90-minute meetings with a sales rep, followed by the sales rep refusing to share an agreed-upon quote.

- Quotes and sales process: Most reviews highlight helpful, responsive sales staff and project leaders (e.g., Matt, Grant, Ryan, Savannah, Bud). However, there is at least one negative experience where the quote was not shared after supervisor approval, leading the customer to choose a different contractor.

- Staffing and customer service: Positive feedback frequently mentions individual team members by name (Savannah, Bud, Brandon, Karson, Dylan Ball, Matt, Ryan, Keith, Don) for professionalism, friendliness, clarity, and thorough cleanup. Several reviews describe a no-pressure, customer-focused approach.

- Quality and durability: Initial workmanship is praised, with many noting a high-quality finish and careful installation. Long-term concerns appear in a minority of reviews, including decks that creaked or showed wear after several winters and occasional surface gouges.

- Communication and follow-up: Clear and ongoing communication is repeatedly cited as a strength, including design guidance, progress updates, and post-completion inspections. Some feedback suggests improvements in consistency across the entire team.

- Price and value: Several customers express high satisfaction with value and fair estimates, while one review implies concerns about perceived incentives for high ratings.

- Overall recommendation: A large number of customers would happily work with Montell again and recommend them, while a few advise careful attention to timelines, sales processes, and long-term durability expectations.