Veteran Roofing & Exteriors
1801 Breton Rd SE Suite E, Grand Rapids, MI 49506, USA
Overall, customer experiences with Veenkamp Roofing and Siding are predominantly positive, with frequent praise for professionalism, clear communication, and high-quality workmanship. Key practical details noted by customers include:
- Initial consults and proposals: Detailed discussions of options and quotes, with measurements and explanations of installation steps. Color choices and multiple option packages were commonly highlighted.
- Scheduling and speed: Projects often started earlier than anticipated and were completed quickly (examples include a full-house siding job finished in two days); crews were described as efficient and capable of handling complex layouts.
- Communication and project management: Consistent, proactive communication from front-end contacts (e.g., Zach or Jelly Bean) and project managers; prompt follow-up after completion.
- Work quality and service: Reports of expert workmanship, attention to detail, and thorough site cleanup; on-site issues were addressed rapidly (e.g., a broken garage window repaired the same day).
- Insurance and warranties: Several reviews emphasize smooth insurance coordination; warranty work (such as a leaky vent repair) was performed at no cost.
- Team and customer experience: Many notes of friendly, professional staff and crews; some reviewers mention specific team members by name as making the process easier.
- Negative feedback: One review describes a negative experience with customer service and misaligned expectations regarding a water-diversion issue, indicating inconsistency in service for that case.
Overall, potential customers seeking roofing or siding work can expect detailed upfront information, responsive communication, timely project execution, solid workmanship, and supportive follow-up, with a few outliers in service experience.
No specific siding materials are mentioned in the reviews.
Excellent
Typically very quick; prompt responses and scheduling, often within a week or less.
Occasional customer service issues and one instance of a proposed solution not working; otherwise the reviews are highly positive.
A 10-year warranty is mentioned for a repair (vent); the company honored the warranty.
Excellent
Pricing is not a major point of criticism; quotes and options were provided and there are no significant complaints about value.
No maintenance tips are mentioned in the reviews.
1801 Breton Rd SE Suite E, Grand Rapids, MI 49506, USA
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