AW Home Improvement, LLC
π 5210 20th Ave SW Suite C, Cedar Rapids, IA 52404, USA
π +1 319-409-5007
Customer experiences with AW Home Improvement span very positive to critical, with many reviewers praising responsiveness, professionalism, and solid workmanship, and a minority reporting significant issues.
Key strengths noted by customers:
- Quick responses and good communication; organized teams and prompt on-site presence.
- High-quality results on roofs, siding, gutters, soffits, and related upgrades; color matching and clean, thorough site cleanup.
- Fair or competitive pricing; ability to handle both small rental-property jobs and larger remodels; efficient project completion when materials were readily available.
- Positive examples include matching siding to existing house, repairing derecho-related damage, and completing multi-part projects (garage siding/roof, house siding) to customersβ satisfaction.
Noted concerns and mixed experiences:
- Some reports of miscommunication, delays, or slower start times due to material ordering.
- A few workmanship-related issues on certain projects, including doors not sealing properly by subcontractors, cracked drywall around a header, warped rail, and a patio door set out of square.
- One reviewed case involves a long-after-the-fact dispute: delays in rectifying work, a concern over structural and finish problems, and a small-claims court outcome with allegations that AW closed the account to avoid paymentβclaims that are presented by the reviewer and not independently verified in this summary.
- A separate comment mentions feeling quickly dismissed or hung up on, indicating consistency in customer service experiences can vary.
Practical takeaways for potential customers:
- Clearly document the project scope, timelines, and material specifications in writing; confirm lead times and ordering processes.
- Request references and a detailed warranty or post-project follow-up plan; verify who is responsible for subcontractor work (e.g., door sealing).
- Expect some variability in response times and potential scheduling delays due to materials, but weigh this against overall project quality and cleanup.
- Seek a formal dispute-resolution path or written assurances if issues arise, and obtain a clear understanding of payment terms and remedies.
Common Materials
Siding (general), soffits, fascia, and related exterior components; gutters were mentioned in some repairs; roofing work was mentioned but not the focus.
Quality Rating
Excellent
Response Time
Typically very fast with prompt responses; many reviews note same-day or next-day on-site visits.
Common Complaints
Some reviews report miscommunications or delays in getting work redone, issues with sealing around doors installed, and a few instances of incomplete or problematic work (e.g., warped components or cracking). One negative review also mentions lack of response after initial work and a court dispute.
Warranties Offered
Not mentioned in the reviews.
Customer Service Rating
Excellent
Pricing Feedback
Prices are generally described as fair or competitive with good value; some reviewers praised fair pricing.
Maintenance Tips
One reviewer noted the need to seal around doors after installation; otherwise no specific maintenance tips were given.