AW Home Improvement, LLC

Customer experiences with AW Home Improvement span very positive to critical, with many reviewers praising responsiveness, professionalism, and solid workmanship, and a minority reporting significant issues.

Key strengths noted by customers:
- Quick responses and good communication; organized teams and prompt on-site presence.
- High-quality results on roofs, siding, gutters, soffits, and related upgrades; color matching and clean, thorough site cleanup.
- Fair or competitive pricing; ability to handle both small rental-property jobs and larger remodels; efficient project completion when materials were readily available.
- Positive examples include matching siding to existing house, repairing derecho-related damage, and completing multi-part projects (garage siding/roof, house siding) to customers’ satisfaction.

Noted concerns and mixed experiences:
- Some reports of miscommunication, delays, or slower start times due to material ordering.
- A few workmanship-related issues on certain projects, including doors not sealing properly by subcontractors, cracked drywall around a header, warped rail, and a patio door set out of square.
- One reviewed case involves a long-after-the-fact dispute: delays in rectifying work, a concern over structural and finish problems, and a small-claims court outcome with allegations that AW closed the account to avoid payment—claims that are presented by the reviewer and not independently verified in this summary.
- A separate comment mentions feeling quickly dismissed or hung up on, indicating consistency in customer service experiences can vary.

Practical takeaways for potential customers:
- Clearly document the project scope, timelines, and material specifications in writing; confirm lead times and ordering processes.
- Request references and a detailed warranty or post-project follow-up plan; verify who is responsible for subcontractor work (e.g., door sealing).
- Expect some variability in response times and potential scheduling delays due to materials, but weigh this against overall project quality and cleanup.
- Seek a formal dispute-resolution path or written assurances if issues arise, and obtain a clear understanding of payment terms and remedies.