AW Home Improvement, LLC
5210 20th Ave SW Suite C, Cedar Rapids, IA 52404, USA
- Overall, customer feedback for Options Exteriors and its representatives is consistently positive, highlighting strong communication, prompt responses, and smooth coordination with insurance companies during roofing and siding projects.
- Speed and scheduling: quotes are described as prompt, with crews often arriving quickly and completing work efficiently; several projects were finished in a single day, with careful on-site management from start to finish.
- Communication and project management: customers note thorough updates, explanations of processes, and reps who stay on top of insurance adjusters and questions throughout the job.
- Insurance handling: multiple reviewers credit specific staff (e.g., Dylan Clark, Mike Patestas, Logan Peterson, Ryan Navara) with navigating claims, obtaining approvals, and securing favorable outcomes, sometimes ensuring compensation for hail/wind damage.
- Work quality and site care: feedback frequently mentions professional crews, careful cleanup, protection of landscaping, and attention to details such as skylights and gutters; final results are described as beautiful and well-installed.
- Scope and applicability: testimonials cover roofing, siding repairs, and related elements (gutters, soffits, skylights) across various projects and storms.
- Notable personnel: Landon Diehl, Austin Hotchkiss, Dylan Clark, Mike Patestas, Logan Peterson, and Ryan Navara are repeatedly highlighted for their roles and responsiveness.
- Caution: at least one reviewer notes a post-install issue (roof leaking two water marks after a year), indicating potential variability in long-term outcomes.
Siding (general); no specific siding material types (e.g., vinyl, fiber cement) are named in the reviews.
Excellent
Prompt; reviews repeatedly mention quick communication and timely quotes/site visits (often within 24 hours).
Few complaints overall; mostly positive. A rare report mentions water marks/leakage arising about a year after roof replacement; occasional concerns around insurance negotiations, but no widespread issues.
Not specified / no warranties mentioned in the reviews.
Excellent
Pricing and value are viewed positively; staff are described as going above and beyond to secure fair prices and deals with insurers.
Not mentioned
5210 20th Ave SW Suite C, Cedar Rapids, IA 52404, USA
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