AW Home Improvement, LLC
5210 20th Ave SW Suite C, Cedar Rapids, IA 52404, USA
- Company and scope: Tri County Enterprises (d.b.a. Tri-County Enterprises), based in Iowa, offers exterior remodeling including roofing, siding, porches, decks, and related options (e.g., Celebright lighting, Comfort Zone under-deck ceiling, windows). The firm is also referenced as having previously operated as DeNeve Construction.
- Positive experiences and practical details:
- Estimating and planning: clients note thorough initial consultations with estimator Tom, who listened to sketches and provided guidance on feasible options (e.g., replacing front siding when necessary due to material availability).
- Scheduling and execution: projects typically progressed from estimate to on-site work with clear timelines; front porch framing and concrete work were completed promptly (Ken, the concrete crew chief, finished in one day).
- Team reliability and process: multiple references credit on-site teams (framing, roofing, siding) for professionalism, coordination, and attention to detail; on-site supervision and regular walkthroughs by project staff (e.g., Bill Renner, Tom Klostermann, Damon) helped ensure alignment with expectations; crews were praised for cleanliness and respect for property, with neighbors commenting on workmanship.
- Specific projects praised: porch and porch conversion, deck and railing installations, siding replacements (including a two-story house completed in two days), and window installations (11 windows completed in two days). Customers also highlighted the quality of lighting systems (Celebright) and related services.
- Customer service and transparency: several reviews emphasize responsive communication, clear pricing, and the willingness of staff to address concerns and make adjustments to meet client expectations (notably Tom, Kevin, Mitch, and Bill Renner).
- Notable negative experience and limitations:
- A prior roofing project performed by DeNeve Construction (now operating as Tri-County) in fall 2020 allegedly caused water intrusion and related damage; in June 2025 the company was contacted about reimbursing repair costs, but responses were delayed and, as of late July 2025, no reimbursement had occurred. A BBB complaint was filed but closed due to scope; the extenuating repairs by a roofer are described in detail, highlighting ongoing accountability and reimbursement concerns.
- Practical takeaways for potential customers:
- Expect a formal estimator visit and a documented plan with options and pricing; project timelines can involve scheduling and weather-related delays but on-site supervision is common.
- Confirm representative availability for questions and site visits during construction; ask for a named contact for frequent updates (e.g., Tom, Bill Renner, Damon).
- Check references for specific project types (porches, siding, decks, windows) and inquire about warranties, post-project support, and past accountability history (especially related to prior DeNeve work).
- If applicable, verify insurance coverage and permit requirements in your area.
Vinyl siding (as an option mentioned)
Excellent
About a week
Communication delays / unresponsiveness,Scheduling delays / timeline changes,Noise during construction
Not mentioned
Excellent
Competitive pricing with transparent communication and good value
No maintenance tips mentioned
5210 20th Ave SW Suite C, Cedar Rapids, IA 52404, USA
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