Five Star Home Improvement

Customer reviews for Five Star Home Improvement show mixed experiences, mainly around roofing work. Positive feedback highlights high-quality workmanship, knowledge and professionalism of staff (notably Ryan), thorough explanations of the process, and competent crews; one reviewer also called scheduling easy and the project completed in one day. Negative feedback centers on communication and representation: a reviewer alleged poor handling by a staff member named Chad, including an inaccurate claim and poor interaction with a paying customer. Another reviewer reported receiving a Class III shingle instead of the requested Class IV; the firm credited the price difference, but the customer faced higher insurance costs and declined a redo, though the company offered one. Overall, experiences range from very positive to somewhat problematic, suggesting variability in communication, accuracy of information, and product installation, with strong impressions of knowledge and quality when the staff member Ryan is involved.