Serenity Home Transformations, LLC

Overall, the reviews present Serenity Windows and Siding as a largely positive option for siding, windows, and related remodeling, with frequent praise for professionalism, communication, timely completion, and value. Several customers note thorough assessments that uncovered underlying issues, clear explanations of options, and strong final results.

Key practical takeaways for potential customers:
- Timeliness and responsiveness: many projects are scheduled quickly after initial contact, estimates are provided promptly, and some jobs are completed within days to a couple of weeks. Emergency window leaks were addressed within about two days.
- Communication and service: frequent updates, clear explanations of products and options, and staff (notably Jayden) described as patient and knowledgeable. Positive impressions from interactions at home shows and in-person visits, with a documented emphasis on customer care (e.g., handwritten thank-you notes).
- Work quality and outcomes: multiple reports of solid workmanship, clean job sites, and finishes that look like new; projects include siding, windows, soffit, and door transformations. Several reviews mention the ability to tailor color/style to home, improving curb appeal.
- Value and reliability: several customers indicate competitive pricing and value that exceeded expectations, sometimes beating competitors even after uncovering additional issues.
- Community and ongoing relationships: ongoing use for additional projects and recommendations to others; examples include nonprofit work and nonprofit partnerships.

Noted concerns:
- One negative deck project: delays (no-shows for several days), insufficient progress, and final results not meeting expectations; issues with punch-list items, with report of spray-foam filling causing water intrusion, and a stated intention to pursue legal action.
- Another negative experience: employees described as rude by residents; a safety complaint where a cord caused a back injury; expressed intent not to return.

Bottom line for potential customers:
- Serenity appears capable of delivering timely, well-communicated siding and window work with strong value and quality, and positive experiences are common across residential projects and emergencies. However, there are isolated reports of project delays, quality concerns on a deck job, and interpersonal issues, so potential customers may want to verify timelines, scope, and communication expectations in writing and seek references for the specific project type.