Perfect Pitch Roofing | Siding | Gutters

Summary of customer experiences with Perfect Pitch Roofing:

- Overall sentiment: Experiences are mixed. Some customers report high satisfaction with workmanship and professionalism, while others describe delays, unfulfilled warranty promises, and poor follow-up.

- Quality of work and scope: Several reviews praise roof repairs, replacements, and related work on gutters, fascia, soffit, and siding as high quality, with attention to detail and effective cleanup. Projects are noted to have been completed promptly in some cases (including same-day or one-day installations) and to have involved coordination with insurance adjusters. A few customers note ongoing concerns (e.g., soft spots or leaks) after installation or partial work that remained unresolved.

- Timeliness and reliability: Positive accounts highlight on-time arrivals and timely completion. Negative accounts cite missed inspections, unreturned calls, and delays, with some customers waiting months or longer for warranty inspections or repairs.

- Communication and customer service: Several customers commend specific staff (e.g., Sherry, Brian, Mitch, Kody, Joe) for good communication, responsiveness, and willingness to explain insurance processes. Others report poor follow-through, rude or condescending interactions with a project manager, and insufficient updates or documentation (e.g., letters to insurers not delivered, unclear pricing).

- Warranty and post-install issues: There are reports of leaks developing under warranty, and some clients claimed that warranty-related inspections or repairs were not completed as promised. A few reviews mention damage (e.g., to gutters) or questions about whether issues were resolved to the customer’s satisfaction.

- Insurance and pricing: Several reviews note effective collaboration with insurance claims and transparent discussions about material choices (e.g., storm shingles) and potential impact on claims. Some customers report difficulties with pricing, changes to estimates, or disputes over leftover materials.

- Practical considerations for potential customers:
- Get a clear, written scope of work and warranty terms before starting.
- Request a single point of contact and a written timeline; confirm who will manage claims and communications.
- Verify inclusion of all requested work (roofing, gutters, fascia, soffit, siding, attic ventilation) in the contract.
- Document and track follow-up commitments for inspections, repairs, or warranty work.
- Check references for projects similar to yours and ask how post-install issues were handled.

In short, Perfect Pitch Roofing appears capable of delivering solid roof-related work and helpful guidance on insurance claims, but experiences with follow-up, warranty service, and project management are inconsistent.