- Overall, customer experiences are positive, with frequent praise for professionalism, quality results, and thorough cleanup after work. Many customers report that roofs and siding look like new after completion.
- Strengths often cited: quick response and assessment, effective handling of insurance claims (working with adjusters, explaining needs to clients), clear communication throughout the project, and careful work to avoid damage to property. Several reviews note progress updates and photos to illustrate issues and progress.
- Project management and communication: multiple project managers are mentioned by name (Sergio, Elijah, Mark, Josue, CJ Pace) who provided on-site supervision, daily or frequent updates, and explanations of work. Clayton Brown (Tycos Construction) is highlighted by some as delivering detailed, high-quality results on deck projects.
- Service scope: the reviews cover roofing installation/replacement, siding work, gutters, and related weather-damage repairs. Some comments differentiate between roof-only work and broader exterior work; a few reviews reference deck projects handled by Tycos Construction.
- Insurance coordination: several customers emphasize the companyβs ability to work with their insurance companies and adjusters to move projects forward and secure approvals.
- Pricing and quotes: experiences vary. Many customers felt they received good value and competitive pricing, while at least one review criticized a quoted deck price as overpriced. A few reviews highlight that the team explains options and products in detail, which factors into pricing decisions.
- Potential caveats: one review notes Tycos focuses on replacement rather than repairs in certain cases; another mentions delays due to weather or supply issues. A few reviews emphasize the importance of obtaining clear licenses and insurance and understanding the scope of work upfront.
- Notable outcomes: customers frequently report high-quality finishes, reliable cleanup, and strong willingness of the team to address issues or follow up after work.