HomeStar Remodeling

- Overall pattern: mixed experiences, with several reports of high prices and aggressive sales tactics alongside some positive notes about installers and workmanship.

- Pricing and quotes: multiple customers describe quotes that seem far above typical market rates (e.g., $12k+ for siding work, $36,000 for 1,000 sq ft; some customers found lower estimates with other local or national firms). Recommendation: obtain multiple quotes and compare scope carefully.

- Work scope and reliability: some customers report warranty work that was promised but not completed or followed up on; in other cases the work performed did not match the needed repairs (e.g., repairs focused on the wrong components). Delays and communication gaps were common, including long waits for service or repairs.

- Permits and compliance: several reviews indicate permits were not pulled for exterior work, contributing to HOA violations and buyer concerns during sales.

- Sales tactics and customer contact: recurring complaints about pushy or unusual sales approaches, including insistence on both spouses’ presence for estimates and frequent follow-up calls; some canvassing behavior noted as off-putting.

- Installation quality and outcomes: positive comments about window installations and installer professionalism, punctuality, cleanliness, and quick completion; negative notes about specific issues (e.g., delays due to limited equipment or parts, and prior negative experiences with workmanship).

- Customer service and responsiveness: mixed to negative in some cases; some staff (e.g., Ian, Kim, Gabby) are praised, while others (e.g., Dan) receive criticism for pressure and poor communication.

- Practical takeaways for potential customers: verify exact scope of work in writing, confirm whether permits will be pulled, request a post-completion inspection, compare multiple detailed quotes, and seek references or prior project outcomes before committing.