Storm Guard Roofing and Construction of Wilmington

- Response times and scheduling: multiple customers report rapid responses, with same-day consultant visits and the ability to move quickly onto the schedule; in some cases crews arrived earlier than expected and worked full days to complete tough jobs.

- Services performed: customers note roof repairs and full or partial roof installations (including a porch roof), gutter installations and downspouts, weatherproofing checks, leak investigations and sealing, and related repairs (e.g., vent boots, chimney issue assessments). One review mentions assistance with a grant process.

- Outcomes and quality: reports consistently describe professional workmanship, thorough on-site work, and reliable results (e.g., leak fixes confirmed after subsequent rain, gutters functioning without leaks, foundation-protecting gutter upgrades).

- Personnel and communication: frequently mentioned staff include Mike and Patti Kelsey (owners), Brett Nehlen (consultant), and Andrew Aeschliman. Reviews praise knowledge, honesty, clear explanations, timely updates with photos, and a willingness to answer questions without overselling.

- Fairness and value: several reviewers note fair pricing, timely completion, and in at least one instance a complimentary bracket replacement or other favorable service without charge.

- Customer satisfaction and loyalty: customers highlight high satisfaction, reuse of Storm Guard for multiple projects, and strong recommendations to others; some are repeat customers citing repeat positive experiences.

- Trust and transparency: reviewers emphasize honest assessments, precise identification of issues (e.g., recognizing a roof problem versus a chimney issue), and straightforward guidance on next steps.