Atlantic Craftsman LLC
π 908 Business Park Dr Suite B, Chesapeake, VA 23320, USA
π +1 757-485-4871
- Services provided: Roofing, vinyl siding installation/repair, and gutters; projects cited include full roof replacements on two homes, siding work, and sheds.
- Work quality: Consistently described as high-quality with attention to detail; positive notes on thorough clean-up after completion; several reviewers say work was top-notch and reliable.
- Customer service and interactions: Mixed experiences. Many reviews praise friendly, professional service and responsive office staff (Alyssa specifically mentioned as helpful). Some reviews commend quick estimates and clear explanations.
- Pricing: Described as fair and honest by several customers.
- Community focus: Multiple reviews highlight the companyβs community involvement and caregiver reputation (supporting teachers and local initiatives; βheart of goldβ; family-focused).
- Negative experiences and concerns: Some customers report significant communication issues (unreturned calls, messages not relayed to team) and long delays (one review cites a 3-month timeline for storm-damage roof repair). Occasional remarks about rude or unprofessional behavior.
- Overall impressions: Generally positive regarding workmanship and reliability, with strong endorsements for roofing and siding work; however, experiences with communication and project timelines are inconsistent, leading to a mixed overall rating.
- Practical takeaways for potential customers: Seek a clear written timeline and communication plan; verify after-service follow-up expectations; request references for similar projects; confirm that both roofing and siding can be handled together if needed.
Common Materials
Vinyl siding
Quality Rating
Excellent
Response Time
Typically quick with very fast estimates and responsive communication; occasional notes of missed callbacks in some cases
Common Complaints
Poor communication / lack of follow-up; long delays in roof work; unprofessional behavior in some instances
Warranties Offered
Not mentioned
Customer Service Rating
Excellent
Pricing Feedback
Pricing is fair and honest; good value for money
Maintenance Tips
No maintenance tips mentioned