Matrix Construction of Hampton Roads, Inc.

- Customers describe Matrix Construction of Hampton Roads, Inc. as quick to respond, with same-day outreach and prompt on-site visits, even in bad weather.
- Jobs are typically completed quickly, often within 1–2 days, with stopgap measures used during storms to protect interiors.
- Pricing is viewed as fair and competitive, with some customers noting flexibility on payment timelines and value compared to other contractors.
- The owners and crew, especially Nelson Peña, are repeatedly characterized as professional, honest, and trustworthy, with clear explanations of work and transparent communication.
- Work quality is consistently praised, including thorough roof inspections, effective leak repairs, and long-lasting results (e.g., watertight roofs lasting over a year).
- The service scope extends beyond roofing to gutters, rain guards, soffit work, tile repairs, and related exterior repairs, with the contractor often addressing issues beyond the initial request.
- Customers report a strong, proactive customer service ethic, with the owner involved in projects and willing to accommodate scheduling and additional fixes.
- Many reviewers state they would hire Matrix again for future projects and would highly recommend them to others.