Homefix Roofing and Window Installation of Norfolk

- Overall, reviews are mixed: some customers praise individual staff for being pleasant, professional, and knowledgeable, while others report significant issues with service and conduct.

- Positive experiences frequently mention specific reps by name (e.g., Jai, Janiah, Skyler/Skylar, Aaron, Bam) who were described as helpful, patient, or courteous, and some customers appreciated explanations and responsiveness.

- Several accounts describe reliability and scheduling problems, including no-shows or late arrivals, multiple reminders without a quote, and visits far outside promised time windows.

- There are repeated allegations of aggressive sales tactics and pressure to leave five-star reviews, including incentives like gift cards and post-sale follow-up calls.

- Some customers report mismatch between promises and actual work, with claims of misrepresentation, vague commitments, or unsatisfactory communication about project scope.

- Multiple safety and workmanship concerns are raised: dangerous or hazardous items left on property, gutters installed over existing cords/lights, a broken doorknob observed during installation, and downspouts allegedly placed in locations that could damage a property.

- At least one detailed negative case describes shoddy work leading to property damage (e.g., water damage to a wooden gate) and a prolonged dispute over reimbursement, with eventual settlement around a substantial amount to close the matter; ongoing post-work contact and upsell attempts continued.

- Renters and homeowners report mixed treatment, with some individuals noting respectful behavior while others describe unprofessional or invasive conduct; a recurring theme is the lack of respect for “no soliciting” signs in some encounters.

- Practical takeaways for potential customers: expect variability in workmanship and communication; verify scope, timelines, and color accuracy in writing; be cautious of follow-up pressure to rate the company positively; document any hazards or damages during or after installation; request clear warranties and a detailed written quote; and consider potential post-installation follow-up and billing disputes.