Quality Built Roofing & Siding

Summary of customer experiences with Quality Built Exteriors / Quality Built Roofing & Siding

- Projects and outcomes: Customers report a wide range of exterior work including fencing, decks, siding, gutters, trim, windows, doors, painting, and roofing. Several projects are described as transforming or dramatically improving a home (e.g., patio makeover, “brand new” looking exteriors, dock renovations, and overall curb appeal). In many cases the work is praised for high quality craftsmanship and thorough attention to detail.

- Project management and communication: Positive mentions frequently cite professional project managers (e.g., Rich Beasley, Russ, Lane, Raleigh, Rae, Mike) who provided clear guidance, kept in touch, and coordinated with insurers when needed. Some customers note especially strong responsiveness and proactive updates (including progress photos). However, there are also complaints about delayed or missing quotes after measurements, and one account of poor customer treatment by staff.

- Pricing and quotes: Several reviews highlight fair or competitive pricing, with specific praise for transparent or straightforward explanations (e.g., “no hidden costs,” or quotes that were substantially lower than competitors). In contrast, at least one prospective customer experienced inability to obtain a quote despite measurements and follow-ups, indicating inconsistency in quote delivery.

- Timelines and work pace: Instances of rapid completion (even in a single day) are reported, along with projects completed on schedule with careful workmanship. Conversely, some projects (notably a roof replacement) were marred by cleanup issues and post-work debris (nails, broken glass) and questions about attic temperature and flashing.

- Cleanup and site conditions: Cleanup quality is variable. Several customers report immaculate, thorough cleanup, while others recount grossly inadequate cleanup or lingering debris and safety concerns after roof work.

- Insurance and problem resolution: A number of reviews note successful interactions with insurance companies and effective handling of related issues. A few accounts describe challenges or dissatisfaction with problem resolution or follow-up.

- Repeat business and recommendations: Many customers express willingness to hire Quality Built again and to recommend them to others, citing reliable workmanship, project managers, and overall results. A minority of reviews advise caution or staying away due to negative experiences or dissatisfaction with specific interactions.

- Notable positive staff mentions: Rich Beasley (multiple projects, praised for honesty and professionalism), Russ (project management and on-site leadership), Lane (dock project management), Raleigh (thorough estimate process and communication), Rae (expert roofing guidance and pricing), Mike (straightforward pricing), and Lloyd Johnson in another location for similar roofing work, cited for professionalism and quality.

Practical takeaways for potential customers:
- Expect strong workmanship and professional project management on many projects, including fences, decks, siding, gutters, windows/doors, and roofing.
- Pricing and quotes can be very competitive and straightforward, but verify quote delivery timelines and obtain a written scope before proceeding.
- Confirm who will manage your project and how communications will be handled; ask for progress updates and, if possible, photos.
- Clarify cleanup expectations and ensure a documented cleanup plan, especially for roof replacements or high-debris jobs.
- If insurance coordination is needed, request confirmation of how they will interface with your insurer.
- Consider asking for references and a written warranty or post-work follow-up plan.