Reviews for American Builders show a wide range of customer experiences, from highly positive to strongly negative. Key practical takeaways for potential customers:
- Scheduling and reliability
- Several callers reported timely estimates and on-time installations when crews showed up as scheduled.
- Multiple accounts described missed appointments, rescheduling difficulties, and in one case a no-show for an estimator, leading to frustration and work interruptions.
- Some communication gaps were noted, with customers having to call the office to confirm or reschedule.
- Customer service and professionalism
- Positive experiences highlighted polite, professional staff and good follow-through on fixes (e.g., returning to correct issues after initial installation).
- Negative experiences included rude interactions over the phone, unprofessional behavior during jobs, and claims of unresponsiveness or lack of accountability from office staff.
- Work quality and scope
- Gutters: Many reviews praised installation quality, appearance, and the installersβ competence; some noted minor issues (e.g., a misaligned downspout or a need to adjust to avoid hitting a security camera) that were subsequently addressed.
- Patio covers: Several customers were satisfied with the final result and the installersβ work, while others reported leaks after installation and attributed problems to workmanship or weather, with promises of follow-up maintenance.
- Other projects (carport, shade, etc.): Experiences varied, with some customers receiving helpful, stock-ready parts and timely service, and others reporting poor understanding of project scope or delays.
- Pricing, discounts, and guarantees
- Some customers cited discounts (e.g., military discounts) that were not honored, or discrepancies between advertised promises and actual practices.
- A few reviews referenced warranties (including a lifetime warranty on patio products) and the companyβs willingness to perform repairs, though outcomes were mixed across experiences.
- Trust and reputational concerns
- At least one reviewer labeled the company a scam and claimed issues with payment methods and social media comments; other customers disputed or downplayed such concerns.
- Several mentions of aggressive scheduling software and communication tools that failed to deliver consistent results.
- Notable staff mentions
- Adam: referenced repeatedly as a point of contact for estimates and parts; experiences varied from highly helpful to problematic in some interactions.
- Jacqueline: described by some as unprofessional in scheduling communications.
- Installers such as Tony and Manuel were praised for professionalism in some projects, while other accounts described loud work environments or conflicts among crew members.
Overall, potential customers should expect a mix of experiences. If considering work with this company, it may be prudent to obtain written timelines and scope of work, request references, confirm scheduling expectations, verify warranty terms, and clarify discounts upfront.