American Builders

- Overall: Customer experiences are mixed. Several customers praised politeness, professionalism, timely installations, and strong follow-up, while others reported scheduling failures, communication problems, and quality or reliability concerns.

- Positive experiences highlighted:
- Polite, professional initial calls and estimates; good listening to customer needs.
- Seamless or efficient installations for rain gutters and patio covers; on-time crews.
- Installers who communicated well and were described as courteous and skilled.
- Willingness to address post-install issues (e.g., relocating a downspout, adding an elbow) and commitments to follow through when problems were raised.
- Some projects (e.g., tearing down old structures and installing new patio covers) described as adding value and resulting in ongoing customer referrals.

- Notable concerns and negative experiences:
- Rude or unhelpful interactions during phone conversations; some claims of being hung up or dismissed.
- Missed appointments or failure to show up for scheduled estimator/site visits; several mentions of poor scheduling and lack of communication.
- Reports of leaks or improper installation on patio covers, with customers citing inconsistent explanations (e.g., weather-related excuses) and unfinished fixes.
- Complaints about inconsistent or unprofessional job-site conduct (loud music, disputes between installers, hostile language).
- At least one strong accusation of scam behavior from a reviewer, plus claims that comments or complaints were deleted.
- A note that a military discount advertised on the website was not offered in one case.
- Some reviewers questioned reliability for larger or ongoing projects, citing communication gaps and scheduling unreliability.

- Practical details for potential customers:
- Services offered include rain gutters, patio covers, carports, and related shade structures, with some projects requiring coordination between gutter work and patio installation.
- Warranty and post-install service are mentioned in some reviews (e.g., lifetime warranty on a patio cover) but not consistently confirmed across all projects.
- Verify who will be on-site, confirm start/end times, and request a single point of contact to avoid scheduling confusion.
- After installation, inspect for alignment, leaks, downspout placement, and any adjustments; request prompt follow-up if issues are observed.
- Be aware of potential scheduling or communication gaps; consider confirming appointments in writing and documenting agreed timelines and price quotes.