Fortitude Roofing

- Overall, customer feedback is predominantly positive, with many 5-star experiences praising professionalism, communication, and workmanship.
- Common strengths cited: prompt responses and clear estimates, detailed explanations and timelines, on-time or punctual crews, careful handling of complex tasks (including removal and reinstallation of solar panels), thorough site cleanup, and transparent progress updates (often with photos).
- Work performed typically included roof repairs and replacements, fixing leaks and worn areas, and, in several cases, torch-down roofing; projects often involved removing solar panels, protecting them during work, and reinstalling them afterward.
- Quality outcomes are repeatedly described as high: repairs are described as flawless, roofs look good, and solar panels remain fully functional after reinstallation.
- Customer service notes highlight friendly and knowledgeable staff, with Misty and Chere singled out for communication, and various crew members (e.g., Caesar, Joseph) delivering solid work.
- Pricing is generally perceived as competitive or fair, with at least one reviewer calling it the best price they received.
- The company is described as family-owned, with owner involvement and willingness to coordinate with homeowners’ warranties; management and office staff are noted for keeping customers informed.
- Notable drawbacks include occasional scheduling or communication hiccups (e.g., delays or miscommunication about arrival times and driveway requirements) and at least one report of a mess left in the yard and a later concern about parts’ appearance after several months.
- Overall recommendations are strong, with many customers expressing willingness to reuse Fortitude Roofing and to refer others for roof repair or replacement work, including complex tasks involving solar panels.