Advantage Roofing & Exteriors, Inc.
π 4266 Ravine Rd, Kalamazoo, MI 49006, USA
π +1 269-372-1691
Summary of customer experiences with Advantage Roofing and Exteriors:
- Services and scope: Customers report roofing replacements and repairs, siding, gutters and gutter covers, soffit and fascia work, and storm-damage recovery. The company also handles insurance negotiations for repairs and projects that involve multiple exterior elements.
- Promises and guarantees: The company markets a 25-year warranty and a commitment to address post-repair issues if problems arise. Some customers noted promises of constant project oversight and daily start/end check-ins, but actual on-site presence varied.
- Overall quality and outcomes: Several reviewers described high-quality workmanship, thorough cleanup, and effective, long-lasting results (noting the use of well-regarded materials such as GAF shingles). Multiple customers praised specific crews or team members for their professionalism, responsiveness, and ability to explain work clearly.
- Positive individual experiences:
- Staff praised include Mary in the office, Chad B., Justin (and Justin Mercado), Jesse, and a crew led by Jason/Mario in some projects.
- Clients highlighted efficient installations (often completed ahead of or on schedule), helpful project explanations, and successful handling of insurance claims.
- Some customers reported additional perks such as pressure washing, extended warranties, or rebates.
- Mixed or negative experiences:
- Several reviews describe overpromising and underdelivering, with limited daily communication and frequent updates or changes not being conveyed promptly.
- Scheduling and logistics issues were common: crews arriving without warning, longer-than-expected timelines (one-day estimates stretching to multiple days), and disorganized processes (including missed loan paperwork or gaps in on-site supervision).
- A few customers reported frustration with being kept βin the darkβ during the process, and in at least one case, a significant delay due to discovering unexpected wood rot and required repairs before finishing the job.
- The most critical feedback centers on perceived lack of consistent daily presence from leadership or project managers, and some customers indicating they would not recommend the company overall.
- Notable positive outcomes in long-term projects: In several long exterior projects, customers eventually concluded they were satisfied with the final results, the work quality, and the cleanup, and would consider using Advantage again for future needs. Others, however, remain unsure or would advise caution based on their experience.
Practical takeaways for potential customers:
- Ask for a dedicated project lead and a written, detailed schedule with milestones and daily communication expectations.
- Confirm the exact scope of work, including any anticipated hidden repairs (e.g., rot) and how those affect timelines and costs.
- Clarify warranty terms (coverage, exclusions, and what βpost-projectβ service entails) and who to contact for follow-up.
- Discuss how insurance coordination will be handled and who will assist with claims.
- Get a clear understanding of payment terms, loan paperwork requirements, and any incentives or rebates tied to the project.
- Request references or a specific point of contact for recent similar projects to gauge consistency of service.
Common Materials
No specific siding materials are mentioned; reviews reference siding work but materials are unspecified.
Quality Rating
Good
Response Time
Very quick / prompt response times
Common Complaints
Poor communication and lack of updates during the process,Scheduling delays and longer-than-expected timelines,Disorganization and last-minute changes (e.g., missed paperwork or unclear progress)
Warranties Offered
25-year warranty,Extended warranty
Customer Service Rating
Excellent
Pricing Feedback
Competitive pricing and good value for money
Maintenance Tips
No maintenance tips mentioned