Patriot Exteriors LLC

(4.8)
181 reviews
+1 269-443-7200

Patriot Exteriors LLC Reviews

- Overall tone: Experiences range from very positive to mixed. Common strengths cited include professionalism, on-time performance, thorough site cleanup, and high-quality roofing/siding work. A few customers reported delays or issues with finish quality.

- Timeliness and scheduling: Several jobs were completed quickly (some roofs in 1–2 days; a 3-window project advertised 12 weeks but extended to nearly a year due to approvals and scheduling). Delays were attributed to township approvals, weather, and occasional appointment cancellations.

- Project management and communication: Sales reps like Mitch, Remy, and DJ Perrin are repeatedly noted for clear explanations, responsiveness, and hands-on involvement. Some customers appreciated help comparing estimates and understanding material/warranty differences; others experienced miscommunications or slow updates during long schedules.

- Quality of work: Most reviews praise the workmanship on roofs and siding (clean installations, good appearances). Negative notes include one window project with caulk and dirt smeared on exterior/interior, misalignment and paint wear, and a claim of unsatisfactory finish. Some customers mentioned lawn damage during work and unresolved follow-up.

- Cleanup and site conduct: Several customers report crews left properties clean with no debris; a few note temporary disruption (e.g., lawn damage) that was not promptly addressed.

- Interactions with insurance and warranties: Multiple customers indicate Patriot Exteriors coordinated with insurance and highlighted warranty differences, implying a helpful process for insurance-covered work.

- Notable staff and experiences: Positive remarks about specific personnel (e.g., Joe Trevino as project manager; DJ Perrin; Mitch; Remy) who facilitated the process and delivered results.

- Practical takeaways for potential customers:
- Expect variability in timelines; confirm a written schedule and any contingencies for approvals or weather.
- Ask about the specific team leaders and on-site crew for your project.
- Verify cleaning protocols and how any property disruption (e.g., lawn damage) will be mitigated or repaired.
- Inquire about warranties, material differences, and how the company handles insurance coordination.
- If scheduling long windows, request interim updates to avoid surprises.

- Overall recommendation: Patriot Exteriors generally delivers professional roofing/siding work with strong sales support and good cleanup, but potential customers should confirm timelines, inspect finish details for complex aspects (like windows), and clarify any site impact plans before signing.

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Additional Information

🏗️ Common Materials

siding,fascia board,shingles

Quality Rating

Good

⏱️ Response Time

Generally prompt and on-time; most appointments kept, though a window project experienced significant delays (nearly a year) in one review.

📝 Common Complaints

Scheduling delays or miscommunication about timelines,Finish work quality issues (caulk smeared, poor finishing, misalignment),Property damage or unfinished cleanup (lawn damage, unaddressed cleanup),Inconsistent responsiveness or broken promises

🛡️ Warranties Offered

Warranties are mentioned in reviews, but no details are provided about terms or coverage.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Mixed; some customers find pricing reasonable or a good value, while others consider the cost high or not worth the results.

🔧 Maintenance Tips

Location

Other Siding Repair Services in Kalamazoo

1-800-HANSONS

1-800-HANSONS

(4.2)

6475 Technology Ave Suite E, Kalamazoo, MI 49009, USA