United Roofing & General Contractors

Summary of customer experiences:

- Services and outcomes: Most customers describe United Roofing & General Contractors as handling roof replacements, and in many cases also gutter replacements and siding repairs, often after storm or hail damage. Work is frequently reported as high quality, with finished roofs looking good and thorough cleanup. Some projects included additional installations such as a solar attic fan. Several customers note very fast turnaround, including same-day or one-day roof work.

- Process and communication: A common positive theme is assistance navigating insurance claims and, in several cases, coordination with lenders or mortgage processes. Regional managers and crew members are frequently praised for responsiveness and clear communication, with multiple references to prompt responses and staying in touch throughout the project.

- Timeliness and workmanship: Many testimonials highlight timely scheduling and completion, sometimes within a day, and careful site protection and landscaping cleanup. Crews are described as professional and hardworking.

- Pricing and insurance handling: Pricing is described as fair by several customers, and multiple accounts note the company’s ability to work with insurance to cover a large portion of the project. Some customers emphasize that the insurer and United handled the claims process smoothly.

- Staff highlights: Names that recur include Jordan (regional manager), Jared, Aaron Townsend, TJ, Derrick, Tommy, and Maggie. Clients frequently commend staff for knowledge, helpfulness, and ongoing support.

- Issues and resolutions: A minority of experiences report problems related to billing, coordination, or cleanup (e.g., debris or nails left on property, difficult-to-interpret billing, or disorganized communications). In at least one case, customers noted lingering administrative issues that eventually led to apologies and corrective actions by the company.

Overall, most customers would consider recommending United Roofing & General Contractors to others, citing strong insurance coordination, responsive communication, and solid workmanship, while a few caution about potential administrative or billing hiccups.