Character Exteriors

Overall, customers describe Character Exteriors as generally positive, with strong workmanship on roofing, siding, and gutters and a focus on practical problem solving after storms.

Key strengths
- Prompt response and diagnosis after storms; timely repairs.
- Professional, dependable, respectful crews; clear, detailed communication.
- Strong project coordination, including handling insurance processes and coordinating with other contractors when needed.
- Quick work with high-quality results; clean job sites and minimal disruption.
- Value and pricing often cited as competitive, with some projects completing faster or cheaper than larger competitors.
- Positive customer service experiences, with follow-up and ongoing support.

Notable services and capabilities
- Thermal imaging and AI-assisted color/style decisions used to assess damage and select materials.
- Experience across roofing, siding, and gutters; some projects involve multiple exterior components.
- Multiple repeat projects for different properties; many customers would reuse or recommend for future work.

Staff highlights
- Collin (and team) praised for professionalism, diligence, rapid work, and seamless insurance coordination.
- Nick (including Nick Wilson) frequently commended for patient explanations, free inspections, and helpful support in insurance and lender interactions.
- Josh and other crew members repeatedly described as hard-working, respectful, and easy to work with.
- Larry and other sales staff noted for thorough guidance through the process.

Areas mentioned for improvement or caution
- Occasional on-site issues such as nails left on decks and some landscaping damage during construction.
- A past reference to insurance-related misrepresentation by another company (Patriot Roofing) resolved with Character Exteriors’ free inspection and transparency, underscoring the value of independent verification and clear communication.

Overall suitability
- Suitable for homeowners seeking roof, siding, or gutter work with strong communication, professional crews, reliable timelines, and active support through insurance or contractor coordination. Potential customers should expect high-quality workmanship, responsive service, and a willingness to address issues, with attention to site cleanup and minor on-site impacts.