MRC Roofing LLC
π 1041 Puuwai St, Honolulu, HI 96819, USA
π +1 808-842-4464
- Services described include reroofing (various materials such as asphalt, copper), flat roof coatings with silicone, guttering, painting, roof reports, and coordination around solar PV installations; crews can access multi-story roofs and work around existing PV systems.
- Insurance claim support is a prominent theme: the company is reported to advocate for homeowners, communicate with adjusters, submit detailed documentation, and push for total reroofs when appropriate; several claims required multiple opinions or carrier follow-up, but many testimonials note successful claim settlements aided by MRC.
- Warranties and materials cited: up to a 50-year material warranty and a 7-year workmanship warranty on reroofs, with extended labor and material warranties offered (e.g., 10 cents per square foot for certain installations); silicone coatings on flat roofs are described as reflective with energy-related benefits.
- Work quality and crew: customers describe journeyman roofers, thorough planning, and careful execution; examples include redesigning roof slopes, adding extra underlayment, coordinating with solar contractors, and completing complex tie-ins; some testimonials mention free follow-up to ensure water tightness and long-lasting results.
- Timeliness and process: several accounts mention prompt estimates with photos and notes, organized project management, and one-day reroof completions in at least some cases; documentation (photos, notes, reports) is highlighted as helpful for insurance and policy renewals.
- Customer sentiment and reputation: the majority of reviews are positive, praising professionalism, reliability, and quality workmanship; the company is described as responsive, locally established (around 37 years), and recommended; there is at least one negative testimonial noting issues with standing behind work when problems arose.
- Additional notes: some customers were able to use the company to secure better insurance terms or lower rates through roof condition documentation; several testimonials mention referrals and long-term relationships, including work on multiple properties and ongoing maintenance or upgrades.
Common Materials
No siding materials are mentioned; the reviews focus on roofing materials (asphalt and copper shingles, silicone coatings) rather than siding.
Quality Rating
Excellent
Response Time
Generally very fast; often same-day or within 24 hours, with some urgent cases (e.g., within two hours)
Common Complaints
Warranties/guarantees not being honored or standing behind the work when problems arise (a noted concern in one review).
Warranties Offered
50-year material warranty; 7-year workmanship warranty; extended labor and material warranty; transferable warranty
Customer Service Rating
Excellent
Pricing Feedback
Not the cheapest option, but considered thorough and fair value given detailed quotes, quality workmanship, and strong warranties
Maintenance Tips
No explicit maintenance tips mentioned in the reviews