Windows Hawai'i

Overall, experiences with Windows Hawaii are mixed but often positive on installation quality and product performance, with some notable service and communication issues.

- Installation quality and timelines: Customers frequently report professional, careful crews and on-schedule work. Examples include completing large jobs quickly (e.g., 15 windows and 3 sliding doors in about 4 days; full-house work completed in two days) and crews that cleaned up daily and explained window operation. Some projects involved longer lead times for custom windows (about 7 months to receive custom orders). Replacements and fittings are generally completed as specified, though a few customers experienced delays or needed follow-up orders (e.g., a glass pane replacement ordered after discovery of an issue).

- Product features and benefits: Reported advantages include improved sound attenuation, UV protection, cooler interiors, better sealing against pests, and enhanced overall security. Added features such as dog doors and improved energy efficiency are highlighted by several customers.

- Materials and workmanship concerns: One reviewer criticized a prior job where inexpensive fiberboard was used and a repair was refused by the GM, raising concerns about material choices and post-install service for older or damaged work.

- Sales, follow-up, and customer service: Positive notes include responsive estimates, showroom-style demonstrations brought to the customer, and attentive sales staff (names such as Mario and Kurt appear in praise; Amanda is noted for office support). Conversely, there are complaints about aggressive or persistent telemarketing despite Do Not Call registry participation and occasional reports of poor customer service, not returning calls, or misordered windows (wrong sizes on multiple occasions).

- Repairs and aftercare: There are conflicting experiences—some customers report excellent follow-through and willingness to address issues, while others note refusals to repair prior work or difficulties obtaining timely service.

Practical takeaways for potential customers:
- Expect generally solid installation work with professional crews and prompt site cleanup.
- Inquire explicitly about materials used (for example, whether fiberboard has been replaced by solid lumber) and post-installation repair commitments.
- Confirm realistic lead times for custom orders and potential for delays; clarify who will be the point of contact and typical response times.
- Review the sales process and any follow-up communications to ensure preferences (and Do Not Call preferences) are respected.