Sunburst Windows

- Company and scope: Sunburst Windows (Hawaii) is a local provider offering Milgard windows and fiberglass patio doors. Multiple reviews highlight local presence, veteran-friendly stance, and support for staying local.

- Products and results: Replacements included numerous Milgard fiberglass/windows (e.g., 42 windows and 4 sliding doors in one project) with emphasis on appearance, ease of use, and clear, unobstructed views. Some homeowners note improved home value and aesthetics.

- Installation teams and service quality: Frequent positive mentions of installers by name (Larry, Frank, Noah, Koa, Al, Kala) and office staff (Kim). Descriptions include professional, punctual, friendly, attentive to detail, respectful, and thorough cleaning during and after installation. Some customers report good communication and daily updates; a few note minor issues were addressed promptly.

- Process and communication: Sales involvement by Larry; scheduling and coordination with office staff (Kim). Several reviews describe helpful guidance on product selection and options; planning sometimes involved multiple steps (estimate, permits). One report notes a discourteous experience from a staff member.

- Timelines and logistics: Lead times vary; estimates often cited as 3 months or more from inquiry to installation, with some projects taking around 9 weeks to begin installation. A large job example mentions a multi-day installation period (e.g., 3.5 days for 25 windows plus doors). Shipping and ordering times can extend schedules.

- Pricing and value: Several reviews describe competitive pricing and good value; others praise “great product, great price.” A minority expresses concern about affordability when contacted from specific ZIP codes, indicating perceived pricing sensitivity.

- Warranty and durability: Milgard product warranty described as lifetime by some customers; hardware and materials generally praised for durability and long-term reliability.

- Notable positives: Strong customer endorsements, visible improvements to home appearance, clean installations, on-time or time-conscious projects, and willingness to recommend Sunburst to others.

- Notable cautions: Occasional negative feedback about customer service interactions; potential for longer lead times; ensure clear communication about pricing and scheduling to avoid misunderstandings.