Surface Shield Roofing Company

- Scope and materials: Several customers report full roof replacements using standing-seam metal, with upgrades such as replacing open skip sheeting with solid plywood, installing a waterproof high-temperature underlayment, 1-inch foam insulation, a Country Red metal roof, and a solar-powered attic vent; one job also involved salvaging old tiles for potential reuse and coordinating with a solar company.

- Project management and communication: Few reviewers praised Project Manager Chaz for keeping clients informed; Nick the estimator was noted for helpful customer service; Roy was commended for prompt initial contact and HOA guidance. Overall, responses and follow-up were highlighted as strong by multiple clients.

- Quality and outcomes: Most reports describe a high-quality finish and a solid aftercare commitment, with leaks resolved or addressed and customers feeling the roof was well taken care of after completion. Several reviews emphasize reliability, timely appearances, and ongoing support if issues arise.

- Value and options: Several customers mention competitive pricing and the ability to present multiple approved roof-type options; some were appreciative of practical suggestions for quick fixes rather than pushy upsells.

- Positive anecdotes: Multiple accounts highlight favorable experiences, including thorough cleanup, professional staff, and satisfaction with the exterior transformation and overall service.

- Negative experiences and concerns: One tenant-level review describes a highly negative experience including uncontained dust and debris, damage to a vent pipe, lack of precautions to protect interior spaces, and inadequate communication about the damage. Delays or starting late were also noted in another review, affecting ratings.

- Scheduling and coordination notes: Some jobs involved coordinating with others (e.g., PV panels, satellite dish) and could require scheduling adjustments; one review mentioned a one-week delay impacting satisfaction.

- Practical tips for potential customers: Clarify whether occupants must vacate during work, confirm dust/debris containment and protection of interior spaces, discuss how damage would be handled if issues arise, obtain a detailed scope and timeline, and ask for references to verify aftercare and warranty commitments.