Lane's Contracting & Roofing, Inc.
π 817 S Brightleaf Blvd, Smithfield, NC 27577, USA
π +1 919-631-6112
Laneβs Contracting generally receives positive, neutral-to-favorable feedback for professionalism, communication, and workmanship across roofing, siding, gutters, and even decks. Reviewers frequently note prompt response from office staff and crew, thorough on-site work, and clean-up after projects. Several customers highlight help with insurance claims and clear, ongoing updates, including photos before/after. Pricing is described as competitive, with some saying they received better value than competitors and that warranties were included or extended.
Practical details commonly mentioned:
- Services: roof installation/replacement (including large homes), roof leak repairs (boots, nail pops, flashing), siding replacement, gutters, and decks.
- Project management: organized scheduling, knowledgeable crews, and regular communication; some quotes included in-depth explanations and progress updates.
- Cleanup and results: no debris left on the lawn post-work; projects described as looking good and durable (e.g., GAF Timberline HD shingles).
- Insurance claims: staff (notably Toni) helping navigate claims and respond to questions.
- Perceived value: several customers felt they received strong value and a good price-to-quality ratio, with assurances via warranties.
Noted concerns:
- One customer reported paying significantly more for a full roof replacement than others charged to fix a leak, and later encountered ongoing sunroom leaking that they felt wasnβt resolved by Laneβs.
- Another review described a project where the leak issue the customer originally asked to address was not fixed, despite a high quoted price, and the customer ultimately addressed flashing themselves.
- Occasional scheduling or scope adjustments were mentioned in the context of active leaks requiring quicker responses.
Overall impression: generally professional, communicative, and customer-focused, with solid workmanship and value, tempered by a few experiences where pricing or leak-resolution did not meet that customerβs expectations.
Common Materials
No specific siding materials mentioned; mentions roofing materials like GAF Timberline HD shingles.
Quality Rating
Excellent
Response Time
Prompt responses; typically within 24 hours.
Common Complaints
Pricing/quotes concerns and one instance of not fixing the sunroom leak after roof replacement; some reviewers mention paying for more than expected.
Warranties Offered
Extended warranty offered (for roofing work).
Customer Service Rating
Excellent
Pricing Feedback
Generally positive value with competitive pricing and 'bang for the buck'; some concerns about overpricing or unnecessary repairs in a few instances.
Maintenance Tips
No maintenance tips mentioned in the reviews.