Carolina Home Specialists

Customer feedback for Carolina Home Specialists is mixed but often highlights strong on-site expertise and solid workmanship alongside notable communication issues.

Positive/consistent themes:
- Punctual, professional, and knowledgeable staff; specific praise for Brad, Tim, and Sarah.
- Thorough, step-by-step consultations with practical project options and the ability to propose multiple solutions.
- Quick responsiveness in urgent situations (e.g., next-day response to a destabilized pergola beam) and on-time project starts/finishes with cleanup.
- A long-standing deck installation (18x20 Trex deck) praised for durability, minimal maintenance, and perceived value addition to the home; features cited include reliable stability, hidden fasteners, and Saddle color with no fading.

Project scope and details mentioned:
- Deck repairs and new deck considerations; gutter estimates; roof assessment/replacement; pergola stabilization.
- Financing option mentioned for roof work.
- Specific examples include a Trex deck lasting six years with no need for staining or resealing and a pergola deemed in imminent danger requiring stabilization.

Negative experiences and concerns:
- Several reviewers report missed appointments or not receiving callbacks after requests for estimates.
- At least one reviewer indicated they would not recommend the company due to perceived lack of communication.
- One reviewer alleged the company used their photos on a website without permission.
- A separate, strongly worded negative comment called the company “crooks.”

Overall, potential customers may expect professional guidance and quality work on decks, pergolas, gutters, and roofs, but should be aware of potential communication gaps and verify any concerns directly with the company.