US Home Exteriors

- Overall takeaway: Customer experiences with this company are mixed. Many clients report high-quality workmanship, strong communication, and clean job sites across a range of projects (gutters, gutter guards, patio covers, sunrooms, decks, siding, windows, doors, roofs). A minority report reliability and scheduling issues, as well as some post-installation concerns.

- Scheduling and reliability
- Positive: Some projects were completed quickly after materials arrived (e.g., installation in one day or within two days).
- Negative: At least one client experienced four gutter-repair appointments over two months with repeated no-shows and no calling back; another noted delays beyond an initial six-week estimate for doors/windows.

- Communication and transparency
- Positive: Multiple clients praised frequent updates, clear information about ordering/delivery/installation, and daily progress photos.
- Negative: The no-show instance effectively indicates a breakdown in communication for that case.

- Work quality and outcomes
- Positive: Installations described as excellent or phenomenal, with precise workmanship and professional crews (notably crews led by Miguel, John, Brandy, Roy, etc.). Reported long-term benefits include leak-free gutters and upgraded finishes.
- Issue resolution: When a ceiling panel issue occurred, the company acknowledged it and provided fair compensation; other projects left customers very satisfied with the end results.

- Cleanliness and site management
- Positive: Several reviews note clean, well-maintained work sites with no mess left behind.
- Negative: At least one report mentioned trash screws and drill bits left in the yard and old lock holes drilled into new doors.

- Warranty and policies
- Practical note: One reviewer mentioned a warranty condition that discourages or prohibits third-party work on installed components, which could affect future repairs or alterations.

- Pricing and value
- Practical note: Some customers cited fair and reasonable pricing for the quality and scope of work performed.

- Notable staff and project variety
- Repeated mentions of professional, responsive teams and specific installers (e.g., Miguel) contributing to positive experiences.
- Projects cited include vinyl siding wrap, roof installation, sunroom/patio covers, deck and porch work, and exterior doors/windows for both owner-occupied and rental properties.

- Summary for potential customers
- If reliability and consistent scheduling are critical, consider confirming availability and warranty terms upfront and requesting clear written timelines.
- Expect generally strong workmanship, proactive communication, and tidy job sites on most projects; inquire about post-installation service practices and what happens if issues arise.
- For projects involving multiple components (gutters, siding, windows, decks), many customers report positive outcomes and would recommend the company, though a few experiences indicate potential delays or coordination gaps.