Customer experiences with Terra Mia Construction are mixed, with frequent praise for project management, communication, timeliness, and workmanship in many remodeling projects, but notable complaints about safety, responsiveness, and licensing issues in others.
Positive experiences and common strengths cited
- LED mirror installations: clean workmanship, wall repairs behind old mirrors, electrical outlets installed, painting/texturing completed; projects completed as promised; overall satisfaction and willingness to recommend.
- Master bathroom remodels: thorough planning, clear communication, questions answered, and ahead-of-schedule completion; many say they would hire Terra Mia again.
- Kitchen remodels: easy quote process, on-time workers, daily check-ins by the project manager, seamless and stress-free experience; high satisfaction with results.
- Siding and exterior work: team delivered a refreshed, βbrand-newβ look; project managers (notably Roy) were praised for going above and beyond; workers were described as clean, fast, and efficient.
- Fireplace removal and other renovations: project managers kept schedules and updated clients; crews were punctual and professional; outcomes were highly satisfactory.
- General remodeling experiences: multiple reviewers describe professional, courteous staff, timely communication, and high-quality workmanship; several specifically commend Lola or Johnny for their leadership and service quality.
Negative experiences and concerns raised
- Plumbing-related remodeling issue: one client reported persistent hot water in the shower after using Terra Mia, citing it as a plumbing problem tied to a third-party contractor (Preferred Plumbing) and noting poor customer service and lack of response to grout concerns; the client filed complaints with consumer boards.
- Major workmanship and safety complaints: a highly negative review described shoddy work across several items (hidden pop-out doors, damaged tiles, lighting wiring short that could have caused a fire, unsafe gas leak from a fire pit) and claimed ongoing defects for almost a year; the reviewer suggested pursuing construction defect claims and described the company as dishonest and unskilled.
- General dissatisfaction: a separate review labeled the experience as βthe absolute worst,β citing multiple issues across various tasks and alleging poor communication and missed deadlines.
- Customer service complaints: one reviewer indicated rude treatment and lack of fairness, advising others not to hire.
- Licensing and regulatory concerns: a reviewer noted a Nevada State Contractors Board complaint against Terra Mia, including citations for missing license numbers in advertising and exceeding license limits; a suggestion was raised about discrepancies between the ownerβs listed license and other business registrations, and one reviewer encountered a contentious interaction with an ad publisher over license information.
- Public perception notes: at least one reviewer suggested some positive reviews may be self-generated and highlighted scrutiny over licensing and regulatory compliance.
Regulatory and licensing context mentioned
- Nevada State Contractors Board disclosures regarding a complaint and citations about advertising license number omissions and license limit issues; some reviewers mentioned the ownerβs association with License #81510 (L I A Construction) and related sanctions. These notes contribute to a cautious approach for potential customers evaluating credentials.
Practical takeaways for potential customers
- While many projects report on-time completion, clear communication, and high-quality results, there are significant concerns raised about safety, responsiveness, and licensing. Prospective clients should:
- Verify current licensing and any sanctions with the appropriate state board.
- Request written project scope, schedule, and price breakdowns; confirm responsibilities for any third-party subcontractors (e.g., plumbing).
- Check references and obtain multiple bids for larger or complex projects.
- Confirm safety practices, warranties, and how issues will be handled if defects arise.
- Assess project management approach and communication expectations, especially for multi-phase or exterior projects.