Roof Works of Virginia (Roof Works) reviews show generally positive experiences across roofing, siding, and repair projects, with strong emphasis on prompt estimates, thorough on-site assessments, and reliable post-install service. Practical patterns include:
- Project types and scope: large roof replacements (examples include 4,000+ sq ft with steep pitch, multiple skylights, and decking work), standing seam metal installations, CertainTeed shingles, new gutters, chimney flashing, and siding repairs/replacement. Also handles smaller repairs for leaks and temporary fixes.
- Speed and execution: several jobs completed quickly (e.g., a large roof completed in about 8 hours from tear-off to final install and cleanup). Repairs and assessments are described as prompt, with quick mobilization and scheduling.
- Estimation and pricing: detailed, easy-to-understand estimates provided by Vincent Grigsby; many quotes noted as competitive or the lowest among local bids; upfront pricing with adjustments when savings are found (e.g., different plywood needs). Final cost is commonly reported to align with the quoted price.
- On-site process and quality control: measurements taken on-site (Vincent sometimes climbs to assess conditions); supervisor inspections followed by any necessary refinements to ensure quality. Crews described as disciplined, efficient, and capable of coordinating work as a team.
- Cleanup and site impact: crews are reported to perform thorough cleanup and take care to protect landscaping; instances include trimming overhanging branches and cleanup after completion.
- Customer service and communication: multiple references to accessibility and responsiveness from Mary, Vincent, Scott, and the team; some customers report ongoing communication through the project and even after completion.
- Warranty and post-install service: reports of warranty-backed repairs (e.g., replacing missing ridge caps within 24 hours) and prompt responses to issues like leaks after storms; long-term satisfaction from several customers who would reuse the company.
- Notable negatives: at least one review describes an unsatisfactory experience with workmanship and cleanup on a past project, indicating not all experiences are positive and suggesting potential customers consider requesting references and inspecting work closely.
Overall, customers frequently highlight reliable service, clear and fair pricing, skilled crews, and solid post-project support, with specific strengths in thorough project management, timely response to issues, and careful work that minimizes disruption to surroundings.