Retex Roofing & Exteriors

(4.9)
324 reviews
+1 804-442-3314

Retex Roofing & Exteriors Reviews

Retex Roofing & Exterior handles siding and roofing projects with generally positive feedback on professionalism, responsiveness, and workmanship. Customers frequently note polite, knowledgeable crews, thorough project managers (e.g., Mark and Kaitlyn), and timely project completion with clear communication. Some reviews mention issues such as weather-related delays, miscommunication about materials, incorrect skylight sizes, and occasional property damage (nails, gutter downspout), but many of these are addressed through follow-up care. Pricing is typically described as competitive and fair, with quotes aligning to final costs. Warranties are mentioned but terms are not clearly defined in the reviews. Response times for inquiries are commonly same-day to within 24 hours.

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Additional Information

🏗️ Common Materials

Wood siding is specifically mentioned; other reviews refer to siding in general without specifying materials.

Quality Rating

Excellent

⏱️ Response Time

Same-day to next-day responses are common; inquiries are often answered within 24 hours.

📝 Common Complaints

Communication gaps (e.g., delays in updates on materials or issues); incorrect skylight sizing and related upcharges; occasional property damage (damaged wood, screen door, gutter downspout) and nails left on site.

🛡️ Warranties Offered

Warranties are mentioned but terms are not detailed; at least one review notes an expired warranty; no explicit current warranty details provided.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing described as competitive and fair; quotes often matched final costs; some reviews note flexible payment options and transparency, though there are mentions of upcharges in a few cases.

🔧 Maintenance Tips

No specific maintenance tips mentioned in the reviews.

Location

Other Siding Repair Services in Richmond