Fletcher Home

Customer feedback across deck work, bathroom remodeling, and related projects is consistently positive, emphasizing professionalism, clear communication, and thorough project management.

- Staff and roles: multiple clients referenced specific team members (Cody; Samwell and deck crew; Jordan; Josh; Dylan; Jeremy; Breann Haury; Mike; Gabe Smith) and noted their professionalism, knowledge, and helpfulness.
- Communication and explanations: customers appreciated explanations of scope and costs, presentations with samples, and discussions of actions to be taken; measurements were performed on-site and options were laid out.
- On-site performance and problem-solving: reviews highlighted attention to detail, follow-through, and prompt handling of issues (e.g., addressing a loose board on a gate; addressing hot water issues; on-site work hours extended when needed).
- Project management and reliability: the process was described as easy and efficient; project updates during and after work were common, with follow-up to ensure satisfaction; the company demonstrated a willingness to revisit work to resolve concerns.
- Outcomes and scope of work: projects included a 12x16 deck, tub-to-shower conversions, and pool-related improvements; some customers noted project timelines (e.g., a shower installation expected in about 6 weeks) and that results met or exceeded expectations.
- Overall sentiment: several customers described experiences as outstanding or superior and noted repeat use of Fletcher for multiple projects, indicating high overall satisfaction and trust in the company.