First Response Roofing, Inc
π 10971 Bonita Beach Rd SE # 2, Bonita Springs, FL 34135, USA
π +1 239-365-4513
- Overall experiences: Widely positive; customers report high-quality roof replacements (tile or metal) that look good and are durable after storms; several note efficient, on-time work and thorough cleanup.
- Key contacts and service quality: Eric (owner) described as honest and dedicated; Matt C. praised for responsiveness, low-pressure guidance, and clear communication; Kathy in the office noted as professional; crews described as hardworking and punctual, with good site management and safety (e.g., tarping to protect property).
- Process and communication: Customers appreciated help selecting materials, transparent explanations of options and insurance impacts, and ongoing updates throughout the job; coordination with insurance adjusters and HOA requirements was frequently highlighted.
- Pricing and value: Several reviews emphasize fair pricing and avoiding price gouging, particularly compared with other contractors during hurricane aftermath; a few customers explicitly recommend FRR as fair and reliable.
- Aftercare and reliability: Fast follow-up on issues (e.g., minor leaks) and willingness to fix problems; many customers report long-term satisfaction and loyalty.
- Potential caveat: One customer reported repeated door-to-door solicitation despite no-soliciting signs; this was not a common theme but noted as a negative experience by a reviewer.
Common Materials
Tile roofing and metal roofing
Quality Rating
Excellent
Response Time
Very fast; reviews note same-day or rapid replies and updates throughout the process.
Common Complaints
Unsolicited visits despite posted 'no soliciting' signs.
Warranties Offered
Not mentioned
Customer Service Rating
Excellent
Pricing Feedback
Generally fair and honest pricing; described as affordable and not price-gouging.
Maintenance Tips
If doing roof work, use tarps to protect the property from weather damage during removal and replacement.